How should digital news organisations respond to this? Some say it is simple – “Don’t read the comments” or, better still, switch them off altogether. And many have done just that, disabling their comment threads for good because they became too taxing to bother with.
But in so many cases journalism is enriched by responses from its readers. So why disable all comments when only a small minority is a problem?
At the Guardian, we felt it was high time to examine the problem rather than turn away.
+NOTE: some really great interactive visualizations go along with the data accompanying this article at the link below: