Over time, the work became increasingly demanding, and Facebook’s trending news team started to look more and more like the worst stereotypes of a digital media content farm. Managers gave curators aggressive quotas for how many summaries and headlines to write, and timed how long it took curators to write a post.
As online users, we’ve become accustomed to the giant, invisible hands of Google, Facebook, and Amazon feeding our screens. We’re surrounded by proprietary code like Twitter Trends, Google’s autocomplete, Netflix recommendations, and OKCupid matches. It’s how the internet churns. So when Instagram or Twitter, or the Silicon Valley titan of the moment, chooses to mess with what we consider our personal lives, we’re reminded where the power actually lies. And it rankles.
The man who tweeted Oxford DictionariesMichael Oman-Reaganwrote about the experiences and further developments. Good lesson there for those who manage social media accounts about how to NOT employ snark when dealing with public & open criticisms. How to handle such situations and listening to the wealth of voices about how to make your product better.
Why does the Oxford Dictionary of English portray women as “rabid feminists” with mysterious “psyches” speaking in “shrill voices” who can…
One thing that’s different about blogging today compared to when I started in 2003: now you have to “go where the people are” online. You can’t rely on them coming to you just because you published something new.
While it’s an example of the Internet’s power to right wrongs through extreme publicity, and broadcast social norms such that other principals will hesitate before punishing a Muslim teen for an engineering project, it also highlights just how rapid and intense virality can be for those at the center of a social media storm.